Shipping policy

Our priority is to provide a seamless delivery experience that matches your expectations, based on the details provided in your order form. To ensure swift delivery, your order will be fulfilled either through our authorized shipping partners, depending on your registered delivery zone, or via our private couriers within the city of Jeddah.

Please note that if a customer does not respond to or coordinate with the shipping company’s couriers to receive their order within a period of 5 days, Ghamieh reserves the right to close the order, freeze the customer’s account, and place it on our restricted list.

Once your order is completed and paid for through our online boutique, you will receive an electronic invoice and a notification sent to your registered mobile number displaying the total amount deducted from your credit or Mada card; this serves as your official proof of payment.

As a sign of appreciation and in line with our brand experience, Ghamieh grants its guests complimentary shipping via UPS for all deliveries within the Kingdom of Saudi Arabia. For urgent express deliveries managed by our private couriers within Jeddah only, a dedicated delivery fee will apply, taking into account peak seasons and high-demand periods, and will be added to your total at checkout.

 

 

Order Cancellation

Ghamieh reserves the right to accept, decline, or cancel orders under specific circumstances. This includes instances where a desired item or collection is out of stock, if a product has been priced incorrectly, or if the order verification details within your personal account remain incomplete.

Customer Cancellations:

  • You have the right to modify or cancel your order before it moves to the shipping and fulfillment stage, in accordance with Ghamieh 's operating systems. Once an order has been shipped, the cancellation window closes.

  • If a delivery is delayed for more than fifteen (15) days beyond the originally agreed delivery timeline, you have the right to cancel the order and receive a full refund, except in cases where the delay is caused by force majeure or unforeseen global emergencies.

  • Should a customer decline to accept the package upon delivery without a valid justification or delay the transfer of the purchase amount, Ghamieh shall not be held responsible for any consequences arising from the purchase, as these factors fall entirely outside our control.

Refund Processing Times:

Once a cancellation request is officially approved, the boutique will process the refund based on your original payment method:

  • Cash or Bank Transfers: Refunds are credited within 1 to 14 business days.

  • Mada Cards: Refunds are processed within 1 business day.

  • Visa or MasterCard: Refunds are credited in accordance with standard banking cycles (typically within 1 to 14 business days).