Shipping policy

Shipping and delivery are carried out by the shipping companies or couriers approved by the store, according to the region and the delivery address registered in the order.

The customer is informed, as applicable, of the delivery period or date, its costs, the carrier's name and the shipment tracking details before completing the order, upon issuing the invoice, or in the shipping notification.

The customer is responsible for the accuracy of the delivery address and contact details they entered.

If the order cannot be delivered because the customer does not respond to the carrier for five days, provides incorrect information, or refuses to receive it without a reason attributable to the store, the order may be returned to the store, and the customer shall bear the actual costs of return shipping or re-sending, as the case may be.

In cases of repeated non-receipt or misuse of the service, the store may restrict some purchasing or payment options in the future, as permitted by regulations.

Upon completing the purchase and payment, an electronic invoice is issued and sent to the mobile number registered in the store, including the order details, price, tax, additional costs (if any), and other legally required information.

The store offers free shipping through the approved shipping company for eligible orders, according to the conditions displayed when completing the order.

Express delivery services within Jeddah may incur additional costs that vary depending on location, seasons, and peak times; the amount is shown to the customer before the order is confirmed.

The store may cancel an order in cases where it cannot be fulfilled, including product unavailability, a proven material pricing error, or incomplete payment or order verification procedures.

If the store cancels a paid order for a reason attributable to it, the amount due is refunded to the customer without deducting administrative cancellation fees.

"Ghamieh" grants the customer an additional benefit: the ability to request cancellation of an order before it is shipped, in accordance with this policy.

Upon the store's approval of the customer's cancellation request, an administrative cancellation fee of 3% of the order value is deducted, and the remaining amount is refunded to the customer.

The administrative cancellation fee applies generally to the cancellation request and is not linked to the type of payment card or a specific payment service provider.

This fee does not apply if the cancellation is due to a store error, product unavailability, a defect, non-conformity, or a delay entitling the customer to cancel, or in any case where a refund is mandatory for the customer under applicable regulations.

Once the order has been handed over to the carrier, it is no longer subject to the pre-shipment cancellation provisions; instead, the Exchange and Return Policy below applies.

When the customer is entitled to a refund, or when the store accepts a cancellation or return request, the amount is refunded via the payment method used in the purchase whenever possible.

The store processes the refund request within a period not exceeding (14) days from the date of refund approval.

After the store issues the refund, the time it takes for the amount to be credited to the customer's account depends on the case and on the banking procedures of the bank or payment service provider.

Refunds to bank cards are processed by banks in accordance with the controls and instructions issued by the Saudi Central Bank.

For payments made via Tabby, Tamara, or any similar payment service provider, the refund is executed through the service provider according to its approved mechanism, and the customer is notified through the provider's channels according to the applicable procedure.