Refund policy

At Ghamieh, your satisfaction is our ultimate pursuit. To ensure you receive an exceptional service guided by clear and fair practices, we have outlined our exchange and return policy below. We kindly invite you to read these guidelines thoroughly.

Exchange and Return Procedures

The return or exchange of our creations is managed according to the following criteria:

Eligible Cases Within Three (3) Days of Delivery:

You may request an exchange or return within 3 days of receiving your order under the following conditions:

  • If the piece carries a manufacturing defect, differs from the specifications displayed on the website, or if an incorrect size was delivered.

  • If the size is incorrect due to a customer oversight, an exchange can be arranged. Please note that any price difference resulting from a change in gold weight or value will be adjusted accordingly.

  • The pieces must be in their original condition, exactly as they were when purchased.

  • If there is a price difference with the newly selected items, the amount will be paid by the customer (or the difference refunded in accordance with our payment policy), along with the shipping fees for the second delivery.

  • The original invoice must be included, and the product must be returned safely in its original packaging.

Inspection and Processing:

  • Final approval for any return or exchange is subject to an inspection by our team. This process takes up to 10 business days from the date the piece arrives at our main headquarters, ensuring it is in its original, unaltered condition.

  • Returns are permitted only once per individual piece.

  • In the event of an unintentional discrepancy in the listed weight (increase or decrease), Ghamieh reserves the right to cancel the order and issue a full refund to the customer.

  • Once a return or exchange is officially approved under the conditions above, the refund will be credited back to the customer's account within a maximum of 14 days.

  • For returns on orders paid through installment services (Buy Now, Pay Later partners), the company reserves the right to deduct an administrative fee determined by the installment provider's policy and the overall transaction value.

Non-Returnable and Non-Exchangeable Cases:

To maintain the integrity of our precious collections, returns or exchanges cannot be accepted in the following instances:

  • Gold Bars & Bullion: All gold bars sold on the website are strictly non-refundable and non-exchangeable under any circumstances. This term applies unconditionally to all payment methods, whether paid in full or through installment programs.

  • Pieces where prongs, zircon, or gemstones have loosened or fallen out after delivery.

  • Missing, altered, or damaged product barcodes or security tags.

  • Any piece that has been altered, resized, or repaired at an external workshop or jeweler.

  • Items purchased during promotional campaigns, sales, or special offers.

  • Any scratches, marks, or signs of wear resulting from personal use.

  • Any creations or jewelry pieces that feature delicate pearls.