– Ghamieh

About Us

"Ghamieh" is a registered commercial brand specializing in the sale of fine gold and jewelry. The brand presents a curated collection of worked and unworked gold pieces, European and international jewelry designs, and distinguished local creations celebrating the cultural and aesthetic heritage of the Kingdom of Saudi Arabia.

The website [www.ghamieh.com](https://www.ghamieh.com) is owned and operated by:

Entity: Mansour Group Trading Establishment
Unified National Number: 7009955803
Commercial Registration: 7006297449
Saudi Business Platform Verification: 0000275614
Headquarters: Jeddah, Makkah Al-Mukarramah Region, Kingdom of Saudi Arabia

"Ghamieh" conducts its operations and provides its services in strict adherence to the laws and regulations enforced in the Kingdom of Saudi Arabia, ensuring the mutual rights of both the store and its clientele.

Terms and conditions

Terms and Conditions Policy:

These terms and conditions govern the use of the website www.ghamieh.com and all operations carried out through it, including browsing, purchasing, payment, shipping, delivery, exchange, return, and cancellation.

The customer's use of the website, creation of an account on it, or completion of any order through it constitutes an acknowledgment that they have read, understood, and agreed to these terms and conditions.

These terms and conditions may be updated when needed, and updates take effect from the date of their publication on the website, without prejudice to the rights and obligations arising from orders concluded before the update, or to what the relevant regulations require.

Acceptance of Terms:

By using the website, registering on it, or completing a purchase through it, the customer acknowledges having read, understood, and agreed to the terms and conditions and their related policies.
Customers are advised to review this page periodically to stay informed of any updates.

Eligibility to Use:

To use the website and make purchases, the user must have full legal capacity to contract, or the transaction must be carried out by their legal guardian or custodian, as applicable.
The guardian is responsible for the accuracy of the information provided regarding capacity and eligibility to use the website.

Lawful Use of the Website:

The user undertakes to use the website for lawful purposes, to provide correct, accurate and up-to-date information, and to refrain from any fraudulent or unlawful use, or any use that may harm the website, the store or others.
The store may take the necessary measures upon proof or reasonable suspicion of unlawful use, in accordance with applicable regulations.

Account and User Registration:

When creating an account on the website, the customer undertakes to provide correct, accurate, and up-to-date information, which will be processed in accordance with the store's approved privacy policy.
The customer is responsible for maintaining the confidentiality of their account login credentials and not sharing them with others, and must notify the store immediately upon becoming aware of any unauthorized use of their account.
The customer may request the cancellation of their account, subject to the completion of pending orders and any regulatory or contractual obligations or rights associated with the account, and to the retention of data that the law requires to be retained.

Prices and Payment Methods:

All prices displayed on the website are in Saudi Riyals and include Value Added Tax where applicable. Any additional costs related to shipping, delivery, or other services are shown to the customer before confirming the order, depending on the order and the delivery location.
The prices of a number of the store's products are linked to the price of gold and global markets; therefore, prices may change at any time before the purchase is completed. The price displayed and approved at the time of completing the order and payment shall prevail.
Fixed-price products, or products sold per piece, are priced according to the price displayed and set for them at the time of completing the order.
The payment methods shown on the website are available, including Mada cards, credit cards, and the store's approved payment service providers.
If payment is made with a card issued in another currency, the currency conversion is carried out according to the exchange rate and fees applied by the card issuer, and the store bears no responsibility for any differences resulting from the exchange rate.
Where cash on delivery is available, the transaction value must not exceed the limit approved by the store, which is SAR 3,000 (three thousand Saudi Riyals), or any other limit the store may impose.

Products and Information:

The store strives to display products and their specifications as accurately and clearly as possible. Colors or the appearance shown in images may differ slightly due to device screen settings, lighting, or photography, provided this does not affect the essential declared specifications of the product.
For precious metal and jewelry products, the necessary information is displayed according to the nature of the product, including product type, weight, karat, price, and any other information required by the relevant regulations.
For products set with precious stones or other components, the necessary information is stated according to the nature of the product and the applicable regulatory requirements.
The specifications card shown next to each product is part of the product description, and the customer should review it before completing the purchase.

Updating Customer Information:

The customer undertakes to update their registered information on the website whenever any change occurs that affects order fulfillment or communication with them.
The customer bears the consequences of failing to update their information or providing incorrect information, where this is attributable to them.

Notifications and Correspondence:

The store may send the notifications necessary to execute or follow up on the order, document the transaction, or inform the customer of any service-related information via the contact methods registered with it.
As for advertising or marketing messages, the customer may unsubscribe from them at any time through the designated method.

Account Suspension:

If fraudulent activity, unlawful use, misuse of the service, or a material violation of these terms appears, the store may suspend the account temporarily or permanently and take the appropriate action, taking into account applicable regulations and the customer's existing rights in this regard.

Shipping, Delivery and Receipt:

Shipping and delivery are carried out by the shipping companies or couriers approved by the store, according to the region and the delivery address registered in the order.
The customer is informed, as applicable, of the delivery period or date, its costs, the carrier's name and the shipment tracking details before completing the order, upon issuing the invoice, or in the shipping notification.
The customer is responsible for the accuracy of the delivery address and contact details they entered.
If the order cannot be delivered because the customer does not respond to the carrier for five days, provides incorrect information, or refuses to receive it without a reason attributable to the store, the order may be returned to the store, and the customer shall bear the actual costs of return shipping or re-sending, as the case may be.
In cases of repeated non-receipt or misuse of the service, the store may restrict some purchasing or payment options in the future, as permitted by regulations.
Upon completing the purchase and payment, an electronic invoice is issued and sent to the mobile number registered in the store, including the order details, price, tax, additional costs (if any), and other legally required information.
The store offers free shipping through the approved shipping company for eligible orders, according to the conditions displayed when completing the order.
Express delivery services within Jeddah may incur additional costs that vary depending on location, seasons, and peak times; the amount is shown to the customer before the order is confirmed.

Order Cancellation:

The store may cancel an order in cases where it cannot be fulfilled, including product unavailability, a proven material pricing error, or incomplete payment or order verification procedures.
If the store cancels a paid order for a reason attributable to it, the amount due is refunded to the customer without deducting administrative cancellation fees.

Order Cancellation by the Customer:

"Ghamieh" grants the customer an additional benefit: the ability to request cancellation of an order before it is shipped, in accordance with this policy.
Upon the store's approval of the customer's cancellation request, an administrative cancellation fee of 3% of the order value is deducted, and the remaining amount is refunded to the customer.
The administrative cancellation fee applies generally to the cancellation request and is not linked to the type of payment card or a specific payment service provider.
This fee does not apply if the cancellation is due to a store error, product unavailability, a defect, non-conformity, or a delay entitling the customer to cancel, or in any case where a refund is mandatory for the customer under applicable regulations.
Once the order has been handed over to the carrier, it is no longer subject to the pre-shipment cancellation provisions; instead, the Exchange and Return Policy below applies.

Refund Mechanism:

When the customer is entitled to a refund, or when the store accepts a cancellation or return request, the amount is refunded via the payment method used in the purchase whenever possible.
The store processes the refund request within a period not exceeding (14) days from the date of refund approval.
After the store issues the refund, the time it takes for the amount to be credited to the customer's account depends on the case and on the banking procedures of the bank or payment service provider.
Refunds to bank cards are processed by banks in accordance with the controls and instructions issued by the Saudi Central Bank.
For payments made via Tabby, Tamara, or any similar payment service provider, the refund is executed through the service provider according to its approved mechanism, and the customer is notified through the provider's channels according to the applicable procedure.

Intellectual Property:

All intellectual property rights relating to the website, trademark, content, images, designs, texts, logos, names, and materials published on the website or the store's accounts are owned by their respective rights holders and protected under applicable regulations.
They may not be copied, reused, published, or exploited without legal consent from the rights holder, except within the limits permitted by regulations.

Governing Law:

These terms, conditions, and policies are subject to the laws and regulations in force in the Kingdom of Saudi Arabia.
Any dispute arising from them shall be heard before the competent judicial or authorized body, in accordance with the jurisdiction rules established by law.

Privacy policy

Privacy and Personal Data Protection Policy:

Ghamieh is committed to protecting the privacy of its customers and processing their personal data in accordance with the Personal Data Protection Law, its executive regulations, and relevant regulations.

Data We Collect to Provide Store Services:

Name and contact details.
Shipping and delivery address.
Account and order details.
Payment method data within the limits necessary to complete the transaction, noting that card data may be processed directly through the payment service provider.
Communication, complaints and inquiries data.
Technical information related to the use of the website, such as IP address, device type, browser and time of visit.
Any other data provided by the customer with their consent, or that is necessary to fulfill their order or meet a legal obligation.

Purposes of Data Collection and Processing:

Data is collected and processed for necessary purposes, including creating the account, managing orders, executing sales, payment, shipping and delivery operations, customer service, handling complaints, returns and exchanges, fraud prevention, meeting regulatory requirements, and improving services.
Data is not used for purposes inconsistent with the purpose for which it was collected, except in cases permitted by regulations.

Data Sharing:

The necessary amount of customer data is shared with the entities required to deliver the service, such as banks, payment service providers, shipping companies, technical service providers, and competent authorities, within the limits of the required purpose and in accordance with the relevant regulatory provisions.
The store does not sell customers' personal data to third parties for their marketing purposes.

Links and External Websites:

The website may contain links to websites or services provided by other parties, and data processing by those parties is subject to their own privacy policies.
The store is not responsible for the practices of external websites independent of it, without prejudice to what regulations require.

Information Security and Disclaimer:

The store takes appropriate organizational, administrative, and technical measures to safeguard personal data and protect it from unauthorized access, use, disclosure, or modification.
In the event of an incident involving personal data, it is handled and reported in accordance with the procedures and requirements established by the relevant laws and regulations.

Data Retention:

Personal data is retained for the period necessary to achieve the purpose for which it was collected, or for the period required by regulations and regulatory and contractual obligations, after which it is destroyed or anonymized as required by regulations.

Data Subject Rights:

The data subject enjoys the rights established by law, including the right to know the legal basis and purpose of collecting their data, to access their data and obtain a copy of it, to request its correction, completion or updating, to request its destruction in cases permitted by law, and to exercise other legally established rights.
These rights can be exercised by contacting the store through the contact channels stated in this policy.

Marketing Messages:

The customer may at any time stop receiving marketing messages through the available unsubscribe option.

Surveys and Service Improvement:

The store may offer optional surveys to measure customer satisfaction and improve products and services; providing data through them is optional unless stated otherwise.

When You Contact Us:

All data you provide will be treated as confidential. Forms submitted directly on the website require data that will help us improve our website.
The data you provide will be used to respond to your inquiries, comments, or requests by this website or any of its affiliated websites.

Disclosure of Information to Third Parties:

We will not sell, rent, or disclose any information for the benefit of any third party outside this website. Information will only be disclosed if an order to do so is issued by a judicial or security authority.

Use of User Information:

We may employ third-party companies and individuals to facilitate our service ("Service Providers"), to provide the service on our behalf, or to help us analyze how our services are used.
These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Information Security:

Maintaining the security of personal information and preventing unauthorized access to it is a top priority for us. To this end, we take all necessary and reasonable steps and measures to protect users' personal data and information.

The privacy policy may be updated when necessary. The updated version will be published on the website, and customers will be notified of material changes through appropriate means where required.

Finally, your concerns and interest regarding the confidentiality and privacy of data are a matter of the utmost importance to us, and we hope this policy achieves that.

Exchange and return policy

Exchange and Return Policy:

Given the nature of gold and jewelry products and the impact of continuous market fluctuations on the prices of some of them, exchange and return operations are subject to the provisions of this policy and the exceptions established in the E-Commerce Law and its executive regulations. The additional exchange or return benefits granted by "Ghamieh" do not prejudice any mandatory consumer rights established under applicable regulations.

First: Exchange Policy:

The store allows the customer to request an exchange within a maximum of (72) hours from the date of receipt, subject to the conditions below. Before the exchange is accepted, the product is inspected by the store within (5) to (10) business days from the date it arrives at the store's premises or the designated receiving point.

Exchange Cases:

If the product has a manufacturing defect, does not conform to the specifications stated at the time of purchase, or the size difference results from a store error, the store bears the costs of the exchange.
If the exchange request results from the customer choosing an unsuitable size, the exchange is permitted under this policy, taking into account the weight and price difference between the original product and the replacement product.
If the exchange results in a difference in value, it is calculated based on the price of the replacement product and the approved gold price at the time of the exchange, and the customer bears the shipping and delivery costs of SAR 70 if the reason for the exchange is attributable to them.
Exchanges are carried out through the original purchase channel: branch purchases are handled through the branches, and website purchases are handled through the online store, in accordance with the policy applicable to each channel.

Conditions of the Product to Be Exchanged:

The product must be in its original condition and must not have been used or altered.
The barcode sticker must be present and intact, in the same position as when the product was shipped, without being removed from it.
The product must be accompanied by the invoice, original packaging, and accessories, as applicable to the nature of the product.
These conditions do not apply in a way that forfeits the customer's right if the reason for the request is a product defect or non-conformity, where that right is legally established.

Second: Return Policy:

In the cases covered by this policy, the store allows the customer to request a return of the product within a maximum of (72) hours from the date of receipt. The product is inspected within (5) to (10) business days from the date it arrives at the store's premises to verify its condition and that the return conditions are met.

For optional returns granted by the store due to a change of mind, the return is allowed once per piece. This does not prejudice the consumer's legal rights regarding defects, non-conformity, or other cases in which the law establishes an independent right.

Return Due to an Error or Defect:

If the product has a manufacturing defect, does not conform to the specifications stated on the website, or the size or order error is attributable to the store, the store bears the return costs and the amount due is refunded to the customer without administrative cancellation fees.

Return Due to the Customer or a Change of Mind:

In cases where the store offers returns as an additional benefit and the reason is a size difference caused by the customer or a change of mind, the customer bears the shipping and delivery costs of SAR 70, in addition to an administrative fee of 3% of the product value.
These fees do not apply to returns due to a defect, non-conformity, or an error attributable to the store.

Return Refund:

After the return request is approved, the refund is processed according to the refund mechanism described in this policy, within a period not exceeding (14) days from the date of refund approval, taking into account the time required for processing by the bank or payment service provider.

Cases in Which Exchange or Return Due to a Change of Mind Is Not Accepted:

Without prejudice to the customer's right in cases of defect, non-conformity or any mandatory right established by law, the store does not accept exchanges or returns due to a change of mind in the following cases:

Gold bars of all types and weights.
Products that have been damaged, used, or mishandled after receipt by the customer.
Products whose barcode or identification means have been removed or damaged.
Products that have been altered, resized (enlarged or reduced), or repaired by another party.
Earrings, nose rings and similar products that cannot be resold for hygiene reasons after use, or after being opened in a way that prevents their resale.
Products specially designed or manufactured at the customer's request or according to specifications set by them.
Products whose installation or modification makes it impossible to restore them to their original condition.
Products included in special offers, where the nature of the product or the legal exception conditions permit non-return.

Lifetime warranty

Lifetime Warranty:

As part of "Ghamieh"'s commitment to providing after-sales services, the store offers a warranty and maintenance services under the following terms:

Warranty Coverage:

The warranty covers the services specified by the store for the eligible product, including resizing (when reducing the size), polishing, setting zircon stones, and soldering, depending on the nature of the product and the feasibility of carrying out the service.

Warranty Exclusions:

Rhodium plating or plating with other precious metals, unless otherwise stated.
Replacing stones, zircons, diamonds, or precious or semi-precious stones lost after receipt of the product for a reason not attributable to a manufacturing defect; these may be provided for an agreed fee.
Changes to the original design; these may be made for a cash fee after the customer's approval.

Shipping and Warranty Conditions:

The customer bears the costs of sending the product to the store and returning it for services not arising from a defect covered by the warranty. The customer may also authorize the store to arrange shipping at the announced cost.
The contractual warranty may be voided if modifications or repairs are made to the product by another party and they affect the defect or the requested service, without prejudice to legal rights that cannot be waived by agreement.

Custom manufacturing

Custom Design and Manufacturing:

When a customer requests the manufacture or tailoring of a product to specifications they set, the store provides an estimated price for the product based on the available information, and may request an advance payment of 20% of the estimated price after the customer's approval.
Since the final weight of the product cannot be determined before manufacturing is complete in some cases, the final price may be adjusted according to the actual weight, the gold price and the pricing basis agreed with the customer. The customer is notified of any material price difference before the final balance is collected.
Products specially designed or manufactured for the customer are subject to the legal exceptions relating to the right of withdrawal, while the customer's right remains if the product is defective or does not conform to the agreed specifications.
If the store is unable to manufacture the requested piece for any reason attributable to it within (60) days from the date the manufacturing request is approved, the customer is refunded what they paid for the order, in accordance with the applicable provisions.
The store may make use of the general proposed designs in its work and remanufacture, display or advertise them, unless the design is owned by the customer under an intellectual property right or both parties have agreed in writing on its exclusivity.

Product reservation

Product Reservation:

To reserve a product, the customer pays an advance of 20% of its estimated value.
The reservation itself does not constitute a final sale, and the gold price is not fixed during the reservation period unless otherwise agreed in writing.
The final price of the product is calculated according to the approved gold price at the time the purchase is completed, and the applicable tax is calculated based on the final price of the transaction.
The reservation period is (7) business days from the date of its approval. If the reservation period expires without the purchase being completed, the store may terminate the reservation and dispose of the product.
If the reservation is cancelled at the customer's request during its period, an administrative cancellation fee of 5% of the reserved product's value applies, and the remainder of the reservation amount is refunded to the customer.
If the reservation, at the customer's request and with their approval, incurs additional actual costs such as manufacturing, alteration, shipping, or others, the customer bears those costs within the agreed limits permitted by law.

Inquiries and complaints

Inquiries and Complaints:

Ghamieh's management is keen to receive, address, and follow up on customers' inquiries and complaints.

Steps to Submit a Complaint:

The customer submits their complaint through one of the approved channels, providing the details of the order concerned and the information needed to address it.
The customer is notified that the complaint has been received, or is given a reference number to follow it up.
The store works to resolve the complaint within a period not exceeding (7) business days under normal circumstances, and informs the customer of the outcome via text message, email, or the approved communication method.
If the nature of the complaint requires additional time for investigation or communication with another party, the customer is notified accordingly and kept updated on its progress.

Contact Channels:

WhatsApp: 00966563361196
Email: customerservice@ghamieh.com
Visit the store: Jeddah – Madinah Road – Al-Sha'la Commercial Center.

Sharia rulings on gold sales

Sharia Rulings Related to the Sale of Gold:

When selling gold products, "Ghamieh" is committed to observing the Sharia rulings related to the sale of gold, particularly regarding mutual possession (Taqabud), according to the store's approved mechanism.

When a mechanism is used in which the carrier is authorized to receive the product on the customer's behalf, this is done according to the authorization issued by the customer and the conditions governing the process, in a manner that fulfills the recognized requirements of mutual possession according to the approved Sharia mechanism.

The customer's completion of the order and acceptance of the terms of sale and delivery constitutes an acknowledgment that they have reviewed the mechanism for executing the purchase and delivery. Thus, the condition of mutual possession is fulfilled, God willing, in accordance with the fatwa of Sheikh Dr. Saad Al-Khathlan, former member of the Council of Senior Scholars.

Final provisions

Final Provisions:

The Terms and Conditions Policy, Privacy Policy, Exchange and Return Policy, and Shipping and Cancellation Policy are to be read as interrelated and complementary documents.

If any provision in these policies conflicts with a mandatory legal provision, the legal provision shall apply to the extent necessary to remove the conflict, without affecting the remaining provisions of the policy.